Shipping & Policies:
• Fish Images: Pictures are for reference only and may not represent the exact fish you receive.
• Shipping Costs: Shipping may be lower depending on your location (Eastern/Southern states, just send us a message and we can work with you).
• Winter Shipping: From October through March, we only offer overnight or 2-day shipping on most items. This can increase costs.
• Combined Shipping: We combine shipping with other products for lower rates, feel free to ask how it works.
Dead on Arrival (DOA) Policy:
• If your fish arrives DOA, provide a clear video of the unopened bag(s) within 2 hours of delivery.
• DOA fish will be fully refunded or replaced, no questions asked.
• Shipping costs will not be refunded. If you request a replacement, shipping costs must be covered by the buyer.
• We are not responsible for shipping delays, missed deliveries, or carrier-caused damage.
Please note that fish are shipped based on approximate size, and coloration varies by age and species
By purchasing, you agree to these terms. All sales are final.
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