I guarantee live arrival on all fish and intact, viable eggs delivered on the first delivery attempt.
Claim Requirement: In the rare event of a DOA (Dead on Arrival), send clear photos of the unopened bag/container next to the shipping label within 2 hours of the carrier delivery timestamp.
Resolution: Verified losses will be promptly refunded (excluding original shipping costs) or reshipped at buyer's expense.
Weather Holds: If temperatures along the route are extreme (below 35°F or above 95°F), I will hold the shipment until conditions are safe for transit.