Shipping is via FedEx 2 Day and we offer a live delivery guarantee to ensure the safety and health of your new fish upon arrival. Proper acclimation procedures are recommended to provide the best transition for the fish to their new environment.
In the rare event of a DOA (dead on arrival), please take several clear digital photos of the fish in their unopened bag and email them to me within 3 hours of the first delivery attempt. This will allow me to verify the issue and address it promptly.
ACCLIMATION INSTRUCTIONS:
To ensure the health and well-being of your fish, please follow these acclimation steps carefully: