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continental US only
By purchasing from us you are certifying that you have read, understand and accept the terms and conditions as described below.
We ship on Mondays, Tuesday if Monday is a holiday. We reserve the right to postpone shipping if the weather is too cold or hot or in cases of severe weather. Shipping is nonrefundable. We ship in oxygen, with insulated boxes and use heat packs or cool packs if necessary. It is the recipient's responsibility to be home when the fish arrive, there is a 2-hour window within which a recipient may send an image of DOA fish in an unopened and in as shipped condition by us, to us, to make a DOA claim. We recommend the use of quarantine tanks and sound acclimation methods which introduce your aquatics waters to our shipping waters over a period of time which prevents osmotic shock, we suggest the method of adding your water to ours over the course of 15 to 30 minutes time in small amounts (unfamiliar with proper acclimation methods and osmotic shock please research them) Our water is pH 7.4 to 7.6 and variably 220 to 260 total dissolved solids content. We us no additives in the shipping water, this allows accurate readings of parameters upon arrival.
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