Bailey's Tropicals guarantees the quality of our fish and your satisfaction.
DOA Guarantee (Dead on Arrival) on next day deliveries ONLY
Although rare, DOA happens. In the event your shipment is DOA, please follow the instructions below:
In the rare case that your shipment is DOA:
DO NOT OPEN THE BAG. THIS VOIDS ANY GUARANTEE
Photos Required: Please send a photo of any DOA fish in its sealed bag within 1 hour of the delivery timestamp. No exceptions on the 1 hour fish cant sit outside for any amount of time before they start to get hot or cold and don't say 4 hrs later you took them in if you cant take them in you can snap a pic of any problems
Refund Policy: DOA refunds apply only to the fish, not the shipping costs, and QARANTEED on 1-day shipping only contact me with your address for price.
Shipping:
Your order will be shipped as quickly as possible. Preparation may take 2-3 business days. We ship to the lower 48 states on Monday.
WE ARE NOT IN CONTROLL OF PACKAGE ONECE IT LEAVES UP ANY PROBLEMS IN TRANSIT WILL HAVE TO BE TAKEN UP WITH SHIPPING COMPANY AS THEY DONT QARANTEE LIVE DELIVERYS OR TIME EVEN ON 2`DAY THEY WILL REFUND SHIPPING ON NEXT DAY AND I WILL REFUND FISH ON NEXT DAY OR 2 DAY SHIPIING IS NOT COVERED BY ME AT ALL I USE IT FOR SHIPPING AND I CANT GET IT BACK FROM SHIPPING COMPANY
SORRY FOR LONG EXPLENATION JUST WANT IT CLEAR.
Any orders are considered a contract for these terms.
thank you for your understanding
