If your fish doesn’t arrive alive, we will refund the cost of the fish for that portion of the order. We just require you to email us a picture of the fish inside of shipping bag within 2 hours of first attempted delivery. All orders are shipped with Heat/Ice Packs as needed. Shipping costs are non-refundable.
We ship in oxygen, with insulated boxes and use heat packs or cool packs. It is the recipient's responsibility to be home when the fish arrive. We recommend the use of sound acclimation methods which introduce your aquatics waters to our shipping waters over a period of time which prevents osmotic shock, we suggest the method of adding your water to ours over the course of 30 minutes time in small amounts (unfamiliar with proper acclimation methods and osmotic shock please research them).
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