JustMe Page For: Bengaman
BENGAMAN POLICY
SHIPPING ECT.
Buyers that receive live fish that are Dead On Arrival(DOA) when shipped Overnight will need to take a picture immediately after receiving shipment and will need to prove it by cutting either the body in half or the tail off and right next to the package it was sent it. Pictures must be sent immediately via email. If this is not done, you WILL NOT RECEIVE get any consideration for a refund, exchange or store credit. The fish must not exhibit any signs of physical trauma, such as torn fins, scratches or other wounds. Your tank must be in good condition and your water quality must meet our standards here at bengaman The fish must also be acclimated correctly to your fish tank. I am not responsible for any delays or weather that causes late shipments as they are out of our control and in the hands of the shipping company. We have no control over this, if any fish is dead due to a delay or late shipment with shipment, we are not responsible and absolutely no refund, fish credit or exchange will be given. You must be there to receive your live fish during delivery and immediately acclimate them. An exchange or store credit may only be given to the DOA fish. Shipping costs will not be refunded under any circumstance. If an exchange of another fish of equal value is preferred, the buyer will be responsible for shipping costs of that fish. The buyer is also responsible for the shipping costs of fish and/or products that are returned for exchange back to our store. Buyer is responsible for knowing the local laws of their country/state/city/etc., as we are not responsible for shipping prohibited products or fish, which may be subject to confiscation from customs. Absolutely no refund will be given in these situations. For all inquiries and questions regarding these issues, please email ScottWRichards@yahoo.com
Purchase of fish
when buying any of my fish Auction I always try to send a extra fish or two with each sale PLEASE join me on facebook
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