| By bidding or using Buy it Now, you are agreeing to the terms below. � Most questions are answered in the auction and/or Just Me page. If you have questions after reading both, contact me. Please be patient, I don't do email 24/7 (which is why I try to answer questions here). If you don't receive a reply within 12 hrs, check your spam folder. �
� I accept instant payments through PayPal, this includes Credit & Debit Cards, PayPal Account Balances and payments from your linked bank. If you have a credit or debit card you can make payment without creating a PayPal account. I do not accept third party PayPal payments (the account of someone else, other than your spouse) or e-checks. A shipping address will be required when making payment. My account is configured to only accept Confirmed Addresses (usually your credit card billing address) and I will not change the address from the shipping address I receive with your payment. If you need help getting your address confirmed, contact PayPal Customer Service (scroll down) BEFORE bidding/buying. I am happy to give combined shipping as long as everything is paid for in one PayPal transaction. If you are unable to provide a PayPal confirmed address, or simply don't want to use PayPal, contact me BEFORE bidding/buying to discuss other possible options. �
� Auctions not paid for within 3 days (both auctions & Buy it Now) will be relisted and appropriate feedback will be left. This overrides the default 7 days for auctions. Shipments are scheduled in the order they were paid for, not when the auction closed. Please do not bid if you will need me to hold the aquatics before shipping them to you. This includes vacations, business trips and problems with your weather. Check your 10 day forecast before bidding. �
� If you require *RUSH* handling the cost is $20, I will make some special time just for you so your urgent need doesn't interfere with anyone else's already scheduled ship date. RUSH doesn't mean same day shipping and may not mean next day shipping, only that your purchase will go out as soon as is possible and as though no one is ahead of you in the queue. Fish still must be prepped, there may be unexpected weather issues, I won't ship Priority on a Thursday etc. It's a hobby... not an organ transplant. Your payment for RUSH service will be donated to MSPCA at Nevins Farm.
Most purchases are shipped with the USPS from the zip 01801, go to the sorting facility in Nashua NH (zip 03063) and fly out of Manchester Airport (zip 03103). Fish and other live items are usually shipped Tuesday (Priority Mail) or Wednesday (Express Mail). I also ship on some Mondays and some Saturdays. Holidays, local weather. other orders and when payment is made will affect when purchases are shipped. Fish take up to 48 hours to prep for shipping, inverts take 24 hours, and I do not begin prep until payment has been completed. This means that for Tuesday shipping, fish need to be paid for before 5PM ET Sunday, inverts before 5PM ET Monday. The cutoff for plants and hardgoods is 7PM ET for shipping the next day. Priority Mail does not have a guaranteed delivery date. It usually takes 2 or 3 days but may take longer. I cannot give you an absolute delivery date, only an estimated delivery date. �
� I do not label boxes as *LIVE FISH*, you can read why HERE. Fish, shrimp, snails & most live food will have styro insulated packaging. Email if you have specific questions about packaging not covered in the auction. �
� Any live arrival guarantee (LAG) requires someone to be present to accept the package on the first delivery attempt. If there are any problems, especially DOAs, an email and clear digital photos in unopened original bags must be sent within 2 hours of the first delivery attempt. If silver tamper proof labels are present they must be intact and visible in the photos. TIP: Holding the bag over your head and taking the photo from below may be easier than taking pictures of a bag sitting on a table. Photos MUST be clear. If sent to a PO Box or Hold for Pickup, the box must be claimed by noon on the day it arrives at the post office, report any problems as above. Live delivery guarantee is for replacement or credit if you decline replacement. Refunds are given when replacements are not available. S&H costs are never refundable. Costs to reship are not included. LAG applies only to original shipment, but not to any extras which were included and not to any replacements. �
� Auctions are as detailed as possible and I encourage you to ask questions prior to bidding. I do not accept ''not what I expected'' returns unless it can be demonstrated that the auction was misleading or inaccurate. Same with ''I did not understand...'', if the terminology is unfamiliar it is your responsibility to ask. �
� The online tracking with Priority Mail isn't updated instantly and is not comprehensive. Although the package may be scanned along the way, it is only required to be scanned when delivered. It is completely normal for there to be no scans for 24-48 hours or more as the package travels from one state to another, I do not know any more than you see on USPS.com. The USPS provides better tracking with Express Mail but there still may be gaps. I print the labels online and an automated email is sent to you with the tracking number. �
Thank you for taking the time to visit my page. A PDF copy of these terms may be downloaded HERE.
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