JustMe Page For: Westcoastexotictropicals
West Coast Exotic Tropicals
What we do
West Coast Exotic Tropicals is a family operated business whose sole purpose is to deliver the highest quality tropical fish. We serve the everyday hobbyist to wholesale accounts. We sell exotic fish from Lakes Malawi, Tanganyika, the Victorian Basin, as well as Central and South American Cichlids and Live bearers.
How we do it
We believe that our passion, pride and attention to detail surpasses what is expected of our customers. Customer service is professional and recognized by us as the key to successfully meeting our commitments to our customers. Our management team is here to serve our customers from the hours of 8:00 am to 5:00 pm PST. Tuesday through Thursday 9:00am to 2pm PST. Friday. Our hours of operation are dedicated to our customers giving a sense of personalized service. Our hands on crew is a highly experienced crew in fish keeping, breeding and shipping with over 60 years experience between the crew. We are in the industry to share a culture of fish keeping that has been rewarding since I can remember. Our company will make a deep positive impact on your experience of ordering fish online. Live Arrival Guarantee. Is simply what it states. We guarantee delivery of your order alive in the bags when received and box is opened at this point our commitment to you has been met. Once the fish bags are opened and exposed to your water your order is your responsibility. We are not responsible for your tank conditions or acclimation of your order. We can guarantee that your fish will be in optimal health when packed and selected. We are professionals in the science of packing and can pledge to take every precautionary measure to ensure your order arrives as if it had never left our tanks. We reserve the right to shipping at our discretion considering the best option for the fish. Consignee is responsible for all shipping costs and we offer three methods of shipping. Fed Ex,UPS and Air Cargo. Consignee must receive package on first delivery attempt. West Coast Exotic Tropicals under no conditions is responsible for any carrier delay or mishandling of shipment. We will assist in every way possible to file a claim and provide all necessary documents to support claim. Although we do our best to minimize any loss on rare occasions there is DOA. In this case a credit will be applied through future fish purchases only no refunds. Shipping costs are not credited. We must be contacted via email within 2 hours of 1st delivery attempt with pictures of DOA in unopened bag. Shipping charges vary determined by the order and geographical location. WestCoast Exotic Tropicals has a couple of ordering guidelines for us to follow to ensure everything runs smooth. 1.) Please read our Policies page thoroughly upon placing your order you are concurring to these policies. 2.) Upon placing your order email us directly with the order and any questions you have regarding your order summarized in one email so that we may answer your questions precisely. A follow up email or call will come from our staff in regards to your order answering these questions. 3.) Regardless of your size order we will place you in cue for assignment of a shipping date and will follow up with an email to confirm this shipping date. If you need to make a change to your shipping date we ask that you please notify us at least 24 hrs to scheduled shipdate 4.) In order for us to be fair consistently to all of our customers All inventory is for sale always. We are in the business of selling fish not holding fish. No order is guaranteed until it is paid for in full. 5.) Special orders are to be made within the date given. This allows our supplier sufficient time to prepare and ship with the care and precision as we expect with our orders. Payment in full or a non refundable deposit (to be determined by us) is due at the time of placing your order.In the case your order is not available at the time of shipping you will be credited the amount of the order or refunded. This is the only exception to our refund policy. 6.) Accepted forms of payment are PAYPAL, VISA,AMEX,MASTERCARD. 7.) These guidelines are our base for providing you with our exceptional service.
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