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 United States: express overnight shipping to your address with flat rate shipping of $19.99 for all the fish. The shipping service includes online tracking. please contact carrier if your package is 1+ hour late.  EU countries:pick up from importer in Germany to your shipping address. No need for paper or document of any kind.  Singapore: FREE shipping to Singapore(Singapore importer/transhipper). $20-40 SGD due to transhipper per fish for import service. NO documents required.. Pick up location Farm house aquatic  Other countries with available shipping: CANADA, MEXICO, UK, CHINA, HONG KONG, TAIWAN, JAPAN, KOREA, MALAYSIA, INDIA, PHILIPPINES, CAMBODIA, VIETNAM, BRAZIL. Contact support@thaifh.com for any more question. Live arrival guaranteed* **Policy *Live arrival guarantee only apply to shipment with a successful first delivery attempt. We are not responsible for any dead fish after a failed delivery attempt or unable to deliver due to bad weather such as flood, hurricane, blizzard (make sure you call the shipping company if the package is more than 2 hours late AND have someone available to receive the fish or presign). Dead on arrival (DOA), must be contact within 2 hour of delivery. Proof of DOA: picture of the DEAD fish in sealed unopened bag and picture of the dead fish with the tail cut off. We will send you a replacement fish once DOA is confirmed (buyer pays for replacement shipping fees) *Please watch the short video below on how to put new fish in your tank. We do take every precautions to make sure that your fish travel safely, arrive live and well. Buyers are fully responsible for the fish condition after putting the fish in your tank. *We reserve the right to cancel any transaction. *All orders are final - no cancellation, exchange, return nor refund. In the event the fish/sample has been sold. Buyer must pick a replacement and reply to our email with the fish of your choice within 3 business days. Otherwise your order will be void without refund. *Important: due to immense stress during shipping, the color of newly arrived fish will be very pale/dark, and the kok size will reduce. The fish color will improve in 2-3 days and will fully recover in 5-7 weeks. Please keep your tank temperature at 86F (30C) and feed the new fish with ONLY blood worm for the first 1-2 weeks if available. Please read our guides below. Upon ordering you agree to all terms and condition above. LINK VIDEO OF FISH:

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