Payment: For your protection, as well as ours, we accept PayPal only.
Shipping Policy: Unless other arrangements have been made in advance, all fish are shipped Priority Mail through the United States Postal Service (USPS). Shipping is a flat rate of $16, anywhere within the Continental U.S. We will combine shipping in the event you win multiple auctions to give you the best price. We ship on Monday, Tuesday, Wednesday, and Saturday depending on where you live, and we will work with you to make sure the fish arrive when it's convenient for you.
The majority of our auctions end on Wednesdays and Fridays, and all fish must be fasted for two days prior to shipping. For auctions ending on Wednesday, your fish will be shipped on Saturday. For auctions ending on Friday, your fish will usually be shipped on Monday. In case of Monday holidays, fish will usually be shipped on Wednesday. This will help eliminate shipping delays and ensure the safe and healthy arrival of your fish! In cases of extreme weather conditions, we reserve the right to change the shipping date to ensure the safe arrival of your fish, but we will talk to you first to find a mutually agreeable time. In the unlikely event that a package becomes lost in the mail, we will re-ship new fish or issue a full refund - including postage, at our discretion.
Please make sure that the name and shipping information on your Aqua Bid and PayPal account is current and up-to-date. Unless you specifically request otherwise, shipping labels are printed directly from your PayPal account (per PayPal's policy).
Fish are shipped in insulated shipping containers using Kordon�s �Breathing Bags� and heat packs if necessary (included in the cost of shipping). If you are unfamiliar with the �Breathing Bags,� please take a moment to visit Kordon�s web site (see favorite links below) so you understand how they work and you�re not surprised when you see how little water they contain.
Acclimating Your Fish: Do not float your fish in your tank as you normally would with regular plastic bags. Kordon breathing bags contain only a small amount of water, and work by allowing carbon dioxide to pass out of the bag, while allowing atmospheric oxygen to enter through the bag, thereby allowing the fish access to an unlimited supply of fresh oxygen. If you put the bag directly in the tank, the bag will sink, access to atmospheric oxygen is cut-off, and the fish will suffocate quickly. Simply remove the fish from the bag and place them in another container that you can float in your tank, or you can just net them out of the bags and place them directly into your tank.
Also, please keep in mind that your fish have not eaten in at least five days (two days fasting and up to three days shipping). Begin by feeding them smaller portions and gradually increase the quantity of food until you can feed them normal portions. Prior to shipping, all fish have been fed a variety of foods including Spectrum Pellets, Frozen Beefheart, Live Blackworms, Tetramin flake food and a variety of frozen foods including adult brine shrimp and blood worms, so they should eagerly accept almost anything you give them.
Live Delivery Guarantee: We take every reasonable precaution to ensure that your fish reach you in excellent condition, but we understand that despite all the good intentions, bad things can happen. We do offer a live delivery guarantee on all fish sold. Refund or replacement is at our option, depending on the availability of replacement fish. This warranty also covers shipping costs, but is not in force if you fail to receive the package when the first delivery attempt is made. In the unlikely event that your fish are DOA, clear pictures of the dead fish in the original unopened bag(s) must be e-mailed to us within two hours of the documented delivery time. Please make sure someone is physically present to accept the fish when they are delivered. We cannot be responsible for fish left outside, or in a hallway until someone returns home from work. If you're not sure that someone will be home when the fish arrive, we can always ship them as Hold for Pick-up. When your fish arrive, your local post office will hold the fish until you can stop by and pick them up.
Contact Information: Good communications are essential to any successful transaction. If you have any questions regarding the fish, shipping options and times, acclimating, etc, please feel free to e-mail us before bidding. When you win an auction, you will receive a confirmation e-mail, followed by a PayPal invoice for the total, including shipping. Once the fish have shipped, I will e-mail you with the tracking number so you can check the progress of your fish.
Local Pick-Up: Local pick-ups are welcomed.
Thanks for Bidding!!
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